Social Housing Pension Scheme (PO-11470)

Ombudsman’s Determination

Outcome

Longhurst Group’s complaint against TPT is partly upheld, but there is a part of the complaint I do not agree with. To put matters right for the part that is upheld TPT shall pay Longhurst Group £2,500 for its extremely poor handling of this case.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Longhurst Group has complained that it is being asked by TPT to pay an additional £47,275.69 in order to enrol five members of staff into the Scheme when, almost a year earlier, it was told only £23,947.29 was required. In particular, Longhurst Group says that had it been informed from the outset of the correct figure it would have considered compensating its staff in a different way.