We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Aviva Annuity Policy (CAS-30727-Y8B4)

Complainant: Mr T
Complaint Topic: Interpretation of scheme rules/policy terms
Ref: CAS-30727-Y8B4
Outcome: Not upheld
Respondent: Aviva Life and Pensions UK Limited
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr T’s complaint and no further action is required by Aviva.

Complaint summary

Mr T has complained that Aviva refused to pay him a lump sum from his Annuity.

View determination

Download

Related decisions

  • BBC Pension Scheme (CAS-87715-D5W3)
    Complainant: Mr R
    Respondent: BBC Pension Trust Limited
    Outcome: Not upheld
    Complaint Topic: Interpretation of scheme rules/policy terms
    Ref: CAS-87715-D5W3
    Date:
  • NHS Pension Scheme (CAS-75461-Y8S2)
    Complainant: Dr W
    Respondent: NHS Business Services Authority
    Outcome: Not upheld
    Complaint Topic: Interpretation of scheme rules/policy terms
    Ref: CAS-75461-Y8S2
    Date:
View all decisions