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Aviva Annuity Policy (CAS-30727-Y8B4)

Complainant: Mr T
Topic: Interpretation of scheme rules/policy terms
Ref: CAS-30727-Y8B4
Outcome: Not upheld
Respondent: Aviva Life and Pensions UK Limited
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr T’s complaint and no further action is required by Aviva.

Complaint summary

Mr T has complained that Aviva refused to pay him a lump sum from his Annuity.

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