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Scottish Widows Personal Pension Plan, S2P Replacement Plan and Stakeholder
Pension Plan (PO-14071)

Complainant: Mr S
Complaint Topic: Administration
Ref: PO-14071
Outcome: Partly upheld
Respondent: Scottish Widows Limited (Scottish Widows)
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mr S’ complaint against Scottish Widows is partly upheld and Scottish Widows shall pay Mr S £1,000 in respect of the serious distress and inconvenience which Mr S has suffered.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S complains that Scottish Widows have imposed and enforced identity verification requirements that, he says, he is unable to fulfil. As a consequence, Mr S is unable to access the benefits held under the Plans.

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