Teachers’ Pension Scheme (PO-16991)
Complainant: Mr S
Complaint Topic: Ill Health
Ref: PO-16991
Outcome: Partly upheld
Respondent: Teachers' Pensions
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
Mr S’ complaint against TP is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld, TP shall pay Mr S £1,000 for the significant distress and inconvenience that it has caused him.
Complaint summary
Mr S complains that TP poorly handled his request to convert his Accrued Incapacity Benefits (AIB) to Total Incapacity Benefits (TIB).
View determination
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