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Teachers’ Pension Scheme (PO-16991)

Complainant: Mr S
Complaint Topic: Ill Health
Ref: PO-16991
Outcome: Partly upheld
Respondent: Teachers' Pensions
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mr S’ complaint against TP is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld, TP shall pay Mr S £1,000 for the significant distress and inconvenience that it has caused him.

Complaint summary

Mr S complains that TP poorly handled his request to convert his Accrued Incapacity Benefits (AIB) to Total Incapacity Benefits (TIB).

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