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Complainant: Mrs Y
Complaint Topic: Ill Health
Ref: PO-18582
Outcome: Not upheld
Respondent: NHS Business Services Authority (NHSBSA)
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mrs Y’s complaint and no further action is required by NHSBSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs Y complains that NHSBSA has wrongly declined her application for payment of her pension on grounds of ill health early retirement (IHER) from the Scheme.

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