Hornbuckle Mitchell SIPP (PO-18908)

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by HM.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs N is represented by Mr M of Broom Consultants Ltd (BC). Mr M says Mrs N’s complaint is that:

She has had a catalogue of mistreatment by HM, culminating in her losing her pension and her pension fund.

Specifically, she instructed HM to buy a plot of land based on the boundaries shown in a valuation report and they failed to register the correct boundary with the result she did not own the whole of the property she had instructed it to buy.

HM’s actions have created an aggravated neighbour who has made Mrs N’s life a misery and HM has not defended the beneficiary’s rights or interests.