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Suffolk Life SIPP (PO-19218)

Complainant: Mr Y
Complaint Topic: Administration
Ref: PO-19218
Outcome: Partly upheld
Respondent: Suffolk Life
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Complaint Summary

Mr Y has complained about the administration of his Suffolk Life SIPP and issues that have arisen with the property held by it.

Summary of the Ombudsman’s Determination and reasons

The complaint should be upheld in part. Suffolk Life sent inaccurate information to The Pensions Advisory Service (TPAS) and sent information relating to Mr Y and other clients to incorrect addresses.

The other complaints brought to this Office should not be upheld.

View determination

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