The Scottish Life Personal Pension Scheme (PO-19269)
Complainant: Ms S
Complaint Topic: Death benefits
Ref: PO-19269
Outcome: Not upheld
Respondent: Royal London
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Ms S’ complaint and no further action is required by Royal London.
Complaint summary
Ms S has complained about the discretionary decision made in relation to Mr Y’s death benefits under the Scheme. As Ms S was named as the beneficiary, she believes she is entitled to the full amount, as this was to cover any debts left by Mr Y.
View determination
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