Motorola UK Benefits Plan (PO-19486)
Complainant: Mrs H
Complaint Topic: Death benefits
Ref: PO-19486
Outcome: Not upheld
Appeal outcome: Permission refused
Respondent: The Trustee of the Motorola UK Benefits Plan
Type: Pension complaint or dispute
Date:
Appeal: Yes
Ombudsman’s Determination
Outcome
I do not uphold Mrs H’s complaint and no further action is required by the Trustee.
Complaint summary
Mrs H complains that:-
- There were delays in the Trustee dealing with Mr H’s request for an Enhanced Transfer Value (ETV) prior to his death and the Trustee failed to mention the 14-day cooling-off period for acceptance of the ETV.
- Following Mr H’s death in May 2017, the Trustee refused to allow the ETV to be completed and has offered Mrs H a spouse’s pension instead.
View determination
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- Deloitte UK Pension Scheme , formerly known as the Deloitte & Touche UK Pension Scheme (D&TUKPS) (CAS-38437-Z8J7)Complainant: Ms NRespondent: D&T Pension Trustees LimitedOutcome: Not upheldComplaint Topic: Death benefitsRef: CAS-38437-Z8J7Date:
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