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Aviva Retirement Annuity Contract (PO-19948)

Complainant: Mr E
Complaint Topic: Misquote/misinformation
Ref: PO-19948
Outcome: Not upheld
Respondent: Aviva
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by Aviva.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E says he has been unable to obtain an accurate valuation from Aviva of what the Policy will be worth at retirement age.

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