Local Government Pension Scheme (PO-19996)

Ombudsman’s Determination

Outcome

I do not uphold Miss Y’s complaint and no further action is required by Capita or the Council.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Miss Y has complained that Capita and the Council provided her with incorrect information about; the value of her pension benefits; the options available to her; and, the consequences of taking her benefits. Because of the pension being put into payment, her entitlement to certain benefits have been significantly reduced.

Additionally, Miss Y considers that as a vulnerable individual, who was unable to make informed decisions, the Respondents should have done more to protect her interests.

Finally, Miss Y has queried the accuracy of the benefits she has been paid.