GKN Group Pension Scheme 2012 (PO-20080)
2. GKN Group Pension Trustee (No.2) Limited (the Trustee)
Ombudsman’s Determination
Outcome
Miss D’s complaint against GKN and the Trustee is upheld. GKN shall make its distribution decision afresh and pay Miss D £1,000 for serious non-financial injustice.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Miss D has complained that GKN and/or the Trustee have failed to make a decision concerning the distribution of a lump sum death benefit in a proper manner.
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