Local Government Pension Scheme (PO-20241)
Complainant: Ms E
Complaint Topic: Misquote/misinformation
Ref: PO-20241
Outcome: Not upheld
Respondent: 1. Capita Employee Benefits Limited
2. London Borough of Brent
2. London Borough of Brent
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Ms E’s complaint and no further action is required by Capita or the Council.
Complaint summary
Ms E’s complaint concerns:
- the Council’s refusal to allow early release of deferred benefits, or retirement on ill health grounds; and
- alleged miscalculation of her pension, due to the merger of her two periods of service in the Scheme.
View determination
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