Phoenix Life Policy (PO-20429)
Complainant: Mr N
Complaint Topic: Misquote/misinformation
Ref: PO-20429
Outcome: Not upheld
Respondent: Phoenix Life
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr N’s complaint and no further action is required by Phoenix Life.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr N’s complaint about Phoenix Life is that he was not informed how legislative changes in April 2015, would affect his entitlement to benefits in the Policy.
View determination
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