Friends Life Personal Pension Policy (PO-20516)
Complainant: Mr R
Complaint Topic: Misquote/misinformation
Ref: PO-20516
Outcome: Not upheld
Respondent: Aviva
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr R’s complaint and no further action is required by Aviva
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr R’s complaint is that he received poor service from Friends Life (FL), now part of the Aviva group, and was charged an exit fee when he transferred to a drawdown policy with Aviva.
View determination
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