Sun Life Personal Pension Plan (PO-21208)
Complainant: Mr Y
Complaint Topic: Misquote/misinformation
Ref: PO-21208
Outcome: Not upheld
Respondent: Aviva
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr Y’s complaint and no further action is required by Aviva.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr Y has complained that the benefits payable from the Plan have been incorrectly calculated by Aviva and not in accordance with his policy documents.
View determination
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