GE Pension Plan (PO-21294)

Ombudsman’s Determination

Outcome

Mr N’s complaint is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld, Aon should make a distress and inconvenience award to Mr N.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N says he was not told that less favourable early retirement factors apply to deferred members. Had he known about the difference in factors, he would have retired immediately on opting out of the Plan.