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Faltec Europe Ltd (PO-21412)

Complainant: Mr T
Complaint Topic: Automatic enrolment
Ref: PO-21412
Outcome: Partly upheld
Respondent: 1. Aegon Plc
2. Faltec Europe Limited
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mr T’s complaint against Faltec is upheld and to put matters right Faltec shall within 14 days pay to Mr T the refund of contributions due and £500 for the significant distress and inconvenience he has experienced. I do not uphold the complaint against Aegon.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr T has complained that he was auto enrolled into the Scheme without his agreement and Aegon and Faltec have refused to refund his contributions.

View determination

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