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The Royal Bank of Scotland Group Pension Scheme (PO-21466)

Complainant: Mr N
Complaint Topic: Misquote/misinformation
Ref: PO-21466
Outcome: Not upheld
Respondent: 1. RBS Pension Trustee Limited
2. The Royal Bank of Scotland
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Respondents.

Complaint summary

Mr N has complained that the Respondents failed to offer him access to an unreduced pension when he was offered voluntary redundancy. Mr N believes he was entitled to be offered an unreduced pension in the event of voluntary redundancy as he had a protected pension age (PPA) and it was an entitlement under the Scheme Rules.

He says that if he had been offered it, he would have accepted it.

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