Teachers’ Pension Scheme (the Scheme) – Additional Voluntary
Contributions (PO-21512)
Complainant: Mr N
Complaint Topic: Misquote/misinformation
Ref: PO-21512
Outcome: Not upheld
Respondent: Prudential Assurance Company Limited (Prudential)
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr S’ complaint, and no further action is required by Prudential.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr S has complained that Prudential improperly persuaded him to pay additional voluntary contributions (AVCs). He also alleges that he was not informed that he could purchase added years through the Scheme.
View determination
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