Teachers’ Pension Scheme (PO-21549)

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Teachers’ Pensions.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N has complained about an overpayment made by Teachers’ Pensions and its subsequent request for repayment. He considers that its administrative systems have failed, and that Teachers’ Pensions ought to have had more robust systems in place to prevent pensioners from being disadvantaged in the way that he has been.