NHS Pension Scheme (PO-22054)
Complainant: Mrs E
Complaint Topic: Misquote/misinformation
Ref: PO-22054
Outcome: Not upheld
Respondent: NHS Business Service Authority (NHS BSA)
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mrs E’s complaint and no further action is required by NHS Pensions.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mrs E’s complaint concerns NHS BSA being unable to commute her pension into a trivial lump sum. Mrs E argues that she was told by NHS BSA that this would not be possible, so chose to take her pension early.
View determination
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