Delta Pension Plan (PO-22093)

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by Capita or the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E complains about the incorrect illustration of his benefits that he received in 2009. He was unaware that this value was wrong until 2016, when he asked for an updated illustration. Mr E claims that he relied on the 2009 figure when he planned his retirement. As a result, he has to continue working for longer than he had anticipated, to try and make up this loss. Therefore, he would like an award to cover some of the loss.