The BAA Pension Scheme (PO-22720)
Complainant: Mr Y
Complaint Topic: Misquote/misinformation
Ref: PO-22720
Outcome: Not upheld
Respondent: The Trustee of BAA Pension Scheme
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr Y’s complaint and no further action is required by the Trustee.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr Y complains he has received conflicting information from the Trustee as to whether his transferred-in service would be included in calculating whether he qualifies for unreduced, early retirement from the Scheme.
View determination
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