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AXA UK Group Pension Scheme (PO-22867)

Complainant: Mr L
Complaint Topic: Transfers: general
Ref: PO-22867
Outcome: Not upheld
Respondent: 1. AXA UK Pension Trustees Limited
2. Capita Employee Solutions
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

I do not uphold Mr L’s complaint and no further action is required by the Trustee or the Administrator.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr L disputes the records held by the Scheme in respect of his benefits. He has requested further evidence to support the records held by the Trustee.

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