Newcastle Building Society Group Personal Pension Scheme (PO-23054)
Complainant: Mr N
Complaint Topic: Misquote/misinformation
Ref: PO-23054
Outcome: Not upheld
Respondent: Newcastle Building Society Group
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr N’s complaint and no further action is required by NBS Group.
Complaint summary
In summary, Mr N is complaining that NBS Group should have taken action to prevent him from automatically enrolling in the Scheme. As a consequence, he exceeded the Lifetime Allowance (LTA) limits, resulting in excess tax charges payable to HMRC.
View determination
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