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Teachers’ Pension (PO-23187)

Complainant: Mr D
Complaint Topic: Death benefits
Ref: PO-23187
Outcome: Partly upheld
Respondent: Teachers' Pensions (TP)
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mr D’s complaint against TP is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld, TP shall pay Mr D £500 for the significant distress and inconvenience he has suffered.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr D has complained that funds from his late father’s pension were paid in full to his sister although he was a joint executor to the estate.

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