ACCO Europe Pension Plan (PO-23653)

Ombudsman’s Determination

Outcome

I agree that part, but not all, of this complaint should be upheld. To put matters right for the part that should be upheld, the Trustee shall pay Mr S £1,000 to recognise the serious distress and inconvenience caused to him.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S’ complaint is that the Trustee told him that his pension at Normal Retirement Age (NRA) would be £6,419.19 a year, revalued at a rate above the statutory minimum. Whereas he has now received figures showing his pension at NRA as £4,134.10 a year, revalued using lower rates.