Skip to main content

Clugston Group Pension Scheme (PO-23720)

Complainant: Mr Y
Complaint Topic: Benefits: incorrect calculation
Ref: PO-23720
Outcome: Not upheld
Respondent: 1.    Capita
2.    the Trustees of the Clugston Group Pension Scheme (the Trustees)
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by Capita or the Trustees.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y’s complaint concerns overstated pension figures. Mr Y says he made life changing decisions, which he would not otherwise have made, in reliance on those figures.

View determination

Download

Related decisions