NHS Pension Scheme (PO-24381)

Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complaint and no further action is required by NHSBSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs R’s complaint concerns the advice she received from NHSBSA, which influenced her decision to enter part-time employment from full-time employment. She believes she was incorrectly advised that this would not have an impact on her pension benefits and has said that she would not have changed her employment hours had she been provided with correct information. As a result, she would like NHSBSA to amend her pension to what it would have been, had she worked full time.