Burlington International Group Pension Scheme (PO-24551)

Ombudsman’s Determination

Outcome

I partly agree with Mr N’s complaint against Legal & General, but there is part of the complaint I do not agree with. To put matters right (for the part that is upheld) Legal & General shall pay Mr N £500 for the significant distress and inconvenience he has suffered.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N’s complaint concerns the incorrect information he was given when Legal & General produced his benefit quotations. Mr N has complained that Legal & General failed to mention that an offset would be applied at State Pension Age (SPA), which significantly reduced the benefits he expected to receive.