Prudential (Corporate) Personal Pension Scheme (PO-24813)
Complainant: Mrs E
Complaint Topic: Misquote/misinformation
Ref: PO-24813
Outcome: Not upheld
Respondent: Prudential
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mrs E’s complaint and no further action is required by Prudential.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mrs E’s complaint is that Prudential misinformed her and her late husband Mr E, about the benefits payable under a ten-year payment guarantee option in a single life annuity policy, that he had purchased from Prudential.
View determination
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