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Merchant Navy Officers Pension Fund (PO-24829)

Complainant: Mrs Y
Topic: Death benefits
Ref: PO-24829
Outcome: Not upheld
Respondent: Merchant Navy Officers Pension Fund Trustee Limited
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mrs Y’s complaint and no further action is required by the Trustee.

Complaint summary

Mrs Y’s complaint against the Trustee is that:

  • the calculation and payment of benefits following the death of her cousin, Mr S, was incorrect; and
  • the payment made did not accord with the formula provided on the Fund’s website.

Mrs Y would like Mr S’ estate to receive a lump sum of five times Mr S’ pension.

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