House of Fraser & Jenners Pension Scheme (PO-25590)

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr R’s complaint concerns the increases that have been applied to his pension since retirement. He believes he has incurred a financial loss because the Trustee has not honoured the 3.5% annual increase to his pension in payment (his benefits), although he was told in writing, in June 1991 that the 3.5% annual increase to his benefits was guaranteed.

Mr R has also complained that his wife’s widow’s pension (the widow’s pension) has not been calculated correctly.