Fidelity FundsNetwork Pension (PO-25650)

Ombudsman’s Determination

Outcome

I do not uphold Miss E’s complaint and no further action is required by Fidelity.

Complaint summary

Miss E’s complaint is about the £45 investor charge that had been applied to her pension account, as well as Fidelity’s delay in processing her application. Miss E decided to transfer her benefits from the Scheme to another provider because of Fidelity’s actions. As a result, Miss E would like Fidelity to ensure that she has not experienced a financial loss and for it to recognise the distress and inconvenience caused.