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Vale Europe Pension Plan (PO-26276)

Complainant: Mr S
Complaint Topic: Misquote/misinformation
Ref: PO-26276
Outcome: Partly upheld
Respondent: Barnett Waddingham
Type: Pension complaint or dispute

Ombudsman’s Determination


Mr S’ complaint against the Administrator is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) the Administrator shall pay £500 to Mr S for the non-financial injustice he has experienced.

Complaint summary

Mr S’ complaint is that he received an incorrect retirement illustration from the Administrator, which overstated his benefits. He says this led him to retire in May 2018, instead of at age 60 in October 2020, to his financial detriment.

View determination


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