Taylor Wimpey Pension Scheme (PO-26373)

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustee.

Complaint summary

Mr N has complained about an incorrect cash equivalent transfer value (CETV) that he received in March 2017 (the 2017 CETV). He claims that he relied on the 2017 CETV, that it was reasonable for him to do so, and that he has suffered a financial loss that he cannot mitigate.

As a result, he would like redress for: the distress and inconvenience caused, highlighting the deficiencies within the Scheme to the Trustee, and the loss of income for a year.