The Rolls-Royce Pension Fund (PO-26634)

Ombudsman’s Determination

Outcome

Mr Y’s complaint against the Trustee is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) the Trustee should pay Mr Y a total of £500 in respect of the significant distress and inconvenience which he has suffered, m which includes the £250 already offered.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y’s complaint is that after he transferred his Fund pension into an Equitable Life policy, the Trustee did not update his record to reflect that he no longer had a pension entitlement in the Fund and he continued to receive correspondence showing that he did have an entitlement.