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NHS Pension Scheme (PO-26697)

Complainant: Mrs S
Complaint Topic: Administration
Ref: PO-26697
Outcome: Not upheld
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint and no further action is required by NHS BSA

Complaint summary

Mrs S’ complaint is that she would like to claim a larger lump sum than she originally applied for, but NHS BSA is refusing her request, due to the time taken for her to make it.

View determination

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