NHS Pension Scheme (PO-26843)
Complainant: Mrs W
Complaint Topic: Misquote/misinformation
Ref: PO-26843
Outcome: Not upheld
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mrs W’s complaint and no further action is required by NHSBSA.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mrs W’s complaint is that NHSBSA incorrectly informed her that she could not retire, and this caused her significant distress and inconvenience.
View determination
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