NHS Pensions Scheme (PO-27237)

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by NHS BSA.

Complaint summary

Mr D’s complaint is in two parts. His first complaint concerns the system NHS BSA has in place to notify him of the donations he makes to charity through the Payroll Giving Service (Payroll Giving). He is dissatisfied that he does not receive regular notifications of the payments made on his behalf so that he can keep up to date with the donations he has made, (Complaint 1).

Second, Mr D is unhappy that there is not an option on the agency’s Donation Choice Form (the Form), for him to donate his full pension to his chosen charity. (Complaint 2).