Royal Bank of Scotland Group Retirement Savings Plan (PO-27247)
Complainant: Miss I
Complaint Topic: Contributions: refunds
Ref: PO-27247
Outcome: Not upheld
Respondent: The Trustee of the Royal Bank of Scotland Group Retirement Savings Plan
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Miss I’s complaint and no further action is required by the Trustee.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Miss I’s complaint is that the Trustee did not reinstate her Plan benefits or refund her contributions so that she could invest them in a new, private pension scheme.
View determination
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