NHS Pension Scheme (PO-27351)
Complainant: Mrs Y
Complaint Topic: Ill Health
Ref: PO-27351
Outcome: Partly upheld
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
Mrs Y’s complaint against NHS BSA is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) NHS BSA shall pay Mrs Y £500 for the significant distress and inconvenience caused to her by its mishandling of her case.
Complaint summary
Mrs Y’s complaint concerns NHS BSA’s decision to refuse her application for ill health early retirement (IHER) as an active Scheme member and its delay in dealing with her application.
View determination
DownloadRelated decisions
- Police Pension Scheme 1987 Police Pension Scheme 2015 (CAS-68868-C0Y9)Complainant: Mr TRespondent: Northamptonshire PoliceOutcome: Not upheldComplaint Topic: Ill HealthRef: CAS-68868-C0Y9Date:
- Local Government Pension Scheme West Sussex Pension Fund (CAS-121348-Z6R0)Complainant: Mrs NRespondent: Arun District CouncilOutcome: Partly upheldComplaint Topic: Ill HealthRef: CAS-121348-Z6R0Date: