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Mars Associates Retirement Plan (PO-28373)

Complainant: Mr S
Complaint Topic: Misquote/misinformation
Ref: PO-28373
Outcome: Partly upheld
Respondent: 1. Aon Hewitt Ltd
2. Mars Wrigley Confectionery UK Ltd
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I partly uphold Mr S’ complaint in respect of the non-financial injustice which Mr S has suffered. I do not find that Mr S has suffered a financial loss from the negligent misstatement made to him.

Complaint summary

Mr S’ complaint against the Administrator and the Employer is about a large difference between the estimated pension figures he received for immediate payment in December 2013 and the estimated figures for deferred payment in April 2016.

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