NHS Pension Scheme (PO-28415)
Complainant: Miss E
Complaint Topic: Misquote/misinformation
Ref: PO-28415
Outcome: Not upheld
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Miss E’s complaint and no further action is required by NHS BSA.
Complaint summary
Miss E has complained that she was not able to commute her benefits from the age of 55. She argued that she was incorrectly told that it was possible for her to commute her benefits at 55; consequently, she borrowed money from her parents in order to fund home improvements.
Miss E has complained that she was given incorrect information, which led her to believe that her benefits would be paid from her 55th birthday.
View determination
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