Co-Operative Pension Scheme (PO-4981)
Complainant: Miss S
Complaint Topic: Misquote/misinformation
Ref: PO-4981
Outcome: Not upheld
Respondent: Co-operative Group Limited (Co-operative)
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Miss S’ complaint, and no further action is required by Co-operative.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Miss S has complained that when she decided to take her benefits at age 50, Co-operative did not provide adequate information about the early retirement reductions that would be applied to her benefits.
View determination
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