Mercedes-Benz UK Pension Scheme (CAS-29562-B7J7)
Complainant: Mr L
Complaint Topic: Misquote/misinformation
Ref: CAS-29562-B7J7
Outcome: Partly upheld
Respondent: 1. Daimler UK Trustees Limited
2. Willis Towers Watson
2. Willis Towers Watson
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
Mr L’s complaint against the Trustee is partly upheld, but there is part of the complaint I do not agree with. To put matters right, for the part that is upheld the Trustee shall increase its award to £1,000 for the serious distress and inconvenience caused to Mr L.
Complaint summary
Mr L complained that his pension is considerably lower than he was told it would be due to a calculation error made by the Scheme’s previous administrator.
View determination
DownloadRelated decisions
- Principal Civil Service Pension Scheme (CAS-66472-F0T4)Complainant: Miss NRespondent: Cabinet Office
MyCSP
Outcome: Not upheldComplaint Topic: Misquote/misinformationRef: CAS-66472-F0T4Date: - Principal Civil Service Pension Scheme (CAS-49707-Q5P1)Complainant: Mr WRespondent: Cabinet Office
MyCSP
PA Consulting GroupOutcome: Not upheldComplaint Topic: Misquote/misinformationRef: CAS-49707-Q5P1Date: