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Mercedes-Benz UK Pension Scheme (CAS-29562-B7J7)

Complainant: Mr L
Complaint Topic: Misquote/misinformation
Ref: CAS-29562-B7J7
Outcome: Partly upheld
Respondent: 1. Daimler UK Trustees Limited
2. Willis Towers Watson
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mr L’s complaint against the Trustee is partly upheld, but there is part of the complaint I do not agree with. To put matters right, for the part that is upheld the Trustee shall increase its award to £1,000 for the serious distress and inconvenience caused to Mr L.

Complaint summary

Mr L complained that his pension is considerably lower than he was told it would be due to a calculation error made by the Scheme’s previous administrator.

View determination

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