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Royal London Annuity (CAS-29884-P4H1)

Complainant: Mr D
Complaint Topic: Administration
Ref: CAS-29884-P4H1
Outcome: Not upheld
Appeal outcome: None
Respondent: Royal London
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold the complaint and no further action is required by RL.

Complaint summary

Mr D holds lasting Power of Attorney (POA) for Mr G (his stepfather). He has complained that RL will not pay the Annuity due to Mr G into Mr D’s UK bank account, which is in his name only.

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