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London Stock Exchange Group Pension Plan (CAS-30067-J3M7)

Complainant: Mrs L
Complaint Topic: Other
Ref: CAS-30067-J3M7
Outcome: Not upheld
Appeal outcome: None
Respondent: Legal & General Assurance Society
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mrs L’s complaint and no further action is required by L&G.   

Complaint summary

Mrs L has complained that L&G processed an online switch request she made on 12 May 2017 but did not redirect her subsequent payments in the way that she requested. Mrs L said that this has caused her a financial loss as well as distress and inconvenience. 

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