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Sun Life Flexible Pension Plan (CAS-30346-L9M7)

Complainant: Mr N
Complaint Topic: Misquote/misinformation
Ref: CAS-30346-L9M7
Outcome: Partly upheld
Respondent: Aviva
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mr N’s complaint is partially upheld and to put matters right Aviva shall, within 21 days, pay Mr N £500 in respect of the significant distress and inconvenience he has suffered.

Complaint Summary

Mr N has complained that Aviva has not allowed him to continue the life assurance benefit in the Plan beyond his selected retirement date despite being informed that this would be possible.

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